Technical Sales Support Coordinator Role

Linkam are expanding and strengthening their Sales and Marketing team with the appointment of a Technical Sales Support Coordinator to provide after sales support for our international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries.

You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of our customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential.

Key areas of responsibility:

• Screening and logging customer enquiries including phone calls and emails
• Answering after-sales support cases, or escalating to the correct member of staff
• Keeping track of the progress and communicate internally and with customers
• Liaising with other departments on administrative matters of mutual importance
• Generating repair/service quotations
• Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
• Monitoring repair turn around and keeping customers updated
• Coordinating various exhibitions and marketing events
• Providing administrative support to the Sales Team when required

Knowledge, skills and experience:

• Experience in after sales support for technical or scientific products
• Proficiency with CRM software and Microsoft Office
• Knowledge of administration recordkeeping practices
• Outstanding organisational and multitasking skills
• Excellent written and verbal communication skills, as well as customer service skills
• Excellent interpersonal skills and a proactive approach towards problem-solving

Requirements:

The role will suit a person with several years of experience of after sales support for international markets.

• Minimum of college education to having an associate or bachelor’s degree
• Minimum 3+ years’ work experience in technical/scientific products industry
• Office-based
• Ability to work to deadlines and complete tasks in a timely fashion, to meet customer requirements
• Right to employment in UK

Overview

Company Description:

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Job Description:

De Beers has a dynamic portfolio of internal innovation initiatives spanning new business model, product, service and process innovations that aim to optimise the performance of the current profitable core business and simultaneously build new business. Our competitive environment demands that we operate differently, and in an integrated and connected manner, to enable faster transition of these innovation initiatives through to impact by utilizing new processes, products/services and business models. Our integrated innovation function – De Beers Group IgniteTM - has two broad deliverables:

• The identification, research, venturing, and deployment of new processes, connected technology products and services and new business models to unlock maximum value from innovation for De Beers
• Build on existing foundations to commercialise technologies to 3rd parties - growing profitable new revenue streams

These deliverables provide an emphasis on integration and delivery of connected technologies to optimize the existing core business whilst advancing our continued exploration of new business models that unlock maximum value for the De Beers Group, while also establishing and pursuing a pathway to profitable growth and additive revenue streams.

The main purpose of this role is to provide functional, performance and reliability test expertise to different development streams within the De Beers development team. This will be a hands-on role and will consist of developing, conducting and documenting test cases on a variety of De Beers products, in accordance with De Beers Group Technology standards and procedures.

• Adhere to relevant safety and environmental standards and protocols – ensure tests are carried out in accordance with safety standards and in a safe working environment.
• Conduct thorough testing of automated diamond sorting machines and instruments
• Setup and operate testing equipment - simulate real-world conditions and evaluate machine performance and reliability.
• Perform functional, performance and reliability testing – evaluate the performance of sorting machines to identify areas for improvement and bugs in hardware.
• product management, to understand machine specification, features, and requirements.
• Provide feedback and suggestions for product improvements - based on test results and observations made during the testing cycle, suggest, document and communicate to the product team potential areas of improvement. Raise and manage bugs noted during the machine testing process.
• Undertake machine setup and maintenance – prepare equipment and machines for testing including changing components where required to compare performance and functionality. Ensure machines and equipment are kept in good working order and perform relevant operator maintenance.
• Practices and demonstrates the departments ways of working, values and core beliefs – consistently displays De Beers values and ways of working whilst collaborating with other team members and the wider engineering group.

Qualifications:

• Collaborative team-player with excellent verbal and written communication skills
• Passionate about problem solving and making data led decisions
• Desirable to have experience working with electro-mechanical systems such as CNC and/or automation. Laser experience is beneficial
• Advanced Excel skills utilised to analyse data, direct further experimental test suites, and communicate findings
• Experience in designing and running experiments to validate key hypotheses
• Strong analytical skills with ability to capture, analyse, and understand data generated through experiments
• Ability to identify and resolve problems in a timely manner
• Experience of working in agile environment
• Believes in continuous learning and staying abreast of latest technologies
• Preferable to have minimum BSc in mechanical, or applicable engineering disciplines

Additional information:

• A great working environment
• Fantastic pension scheme
• 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Staff discount
• Flexible benefits package 
• Free breakfast & lunch at onsite restaurant
• Free gym onsite

JOB DESCRIPTION

Hiring managers should ensure job descriptions are a full and accurate record of the job responsibilities, in order to ensure incumbent/candidate clear understanding of role and to assist the job evaluation process.

Senior Electronic Design Engineer

G&H Torquay, Devon

Competitive Salary on offer DOE

We are seeking a Senior Electronics Design Engineer to join our dynamic team based in Torquay. The ideal candidate will possess a diverse skill set across both analogue and digital, covering hardware and firmware design aspects for embedded (ARM based) microprocessor systems. The role will report to the Principal Electronics Engineer and encompass design & simulation, schematic capture, PCB layout and prototyping.

You will work within the optics and fibre-optic as part of a multi-disciplinary R&D team on the development of new modules and sub-systems for the industrial, aerospace & defence (A&D) and bio-photonics market segments. This is an exciting opportunity to work within a multidisciplinary team including optical and mechanical engineers developing new cutting-edge products for applications in Satellite communications, industrial sensing and biomedical imaging, which will drive and deliver sustained revenue growth.

Your responsibilities will include:

Electronic design engineering from concept to manufacture and test.

Lead the design of electronic sub-systems including requirements analysis and development of specifications.

Design of laser drivers, optical detection circuits and digital control electronics.

Produce and maintain embedded firmware/software associated with digital control of opto-electronic sub-systems.

Reliability and parts stress analysis, obsolescence management as required.

Work with Business Development and Engineering teams to support new opportunities and generate solutions for customers.

Support gate reviews and handover process from design to production

Your skills, attributes and qualifications will include:

Industrial experience in an electronics design & development function

Good analogue/digital/mixed signal circuit design

Experience in Firmware/Software development for ARM based micro’s.

Schematic capture and layout (e.g. Altium)

Experience with prototyping and laboratory test equipment.

Bachelor’s degree level in Electrical and/or Electronics engineering

As well as a competitive salary and training, company benefits include;

25 days holiday plus bank holidays

Company pension pays 6%

Company bonus scheme

Health Cash Plan

SAYE Scheme

Electronics Design Engineer

Job Description: We have a vacancy for an enthusiastic and experienced Electronics Engineer to develop innovative products for our customers, in markets ranging from Smart Metering, and Oil & Gas, to Life Sciences and Medical. This is a high-profile opportunity for you to demonstrate your talent in a fast-paced technical environment.

Essential Technical skills:

• 5+ years’ experience developing electronic systems
• Schematic capture, PCB design, simulation
• Digital and analogue system design
• Microcontroller system design
• Flexibility to interpret a variety of datasheets, protocol documents, design specifications

Criteria:

• Enjoy problem solving and working in a fast-paced, team-based technical environment
• Possess strong communication skills; both internal and customer facing
• Investigate, develop and utilise new technologies, components and techniques, processes and tools
• Be comfortable creating customer-ready documentation and reports
• Regularly use your analogue and digital electronics skills to design, build and test complex electronics modules

The following skills are an advantage:

• Altium schematic capture and PCB layout
• Design experience with system interconnects RS232, USB, SPI, I2C, CAN, Ethernet etc.
• Power supply design
• High speed digital design
• Wireless modules/RF experience (e.g. Wifi, BLE/Bluetooth, RFID)
• Design experience with FPGAs, CPLDs and DSPs
• Verification of prototypes and transfer to manufacture
• EMC testing, failure analysis
• Experience of highly regulated development processes, e.g. medical devices, ATEX

We have been delivering electronic design solutions for more than a decade, including proof-of-concept to prototype to full production. Working in design services the role offers customer contact. The aspect our team enjoy most is the variety of work – the role involves a broad range of technically demanding projects, and the opportunity to develop initial ideas into real tangible products in short timescales.

Qualifications: Bachelor’s degree in Electronic Engineering or related subject.