Technical Sales Support Coordinator Role

Linkam are expanding and strengthening their Sales and Marketing team with the appointment of a Technical Sales Support Coordinator to provide after sales support for our international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries.

You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of our customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential.

Key areas of responsibility:

• Screening and logging customer enquiries including phone calls and emails
• Answering after-sales support cases, or escalating to the correct member of staff
• Keeping track of the progress and communicate internally and with customers
• Liaising with other departments on administrative matters of mutual importance
• Generating repair/service quotations
• Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
• Monitoring repair turn around and keeping customers updated
• Coordinating various exhibitions and marketing events
• Providing administrative support to the Sales Team when required

Knowledge, skills and experience:

• Experience in after sales support for technical or scientific products
• Proficiency with CRM software and Microsoft Office
• Knowledge of administration recordkeeping practices
• Outstanding organisational and multitasking skills
• Excellent written and verbal communication skills, as well as customer service skills
• Excellent interpersonal skills and a proactive approach towards problem-solving

Requirements:

The role will suit a person with several years of experience of after sales support for international markets.

• Minimum of college education to having an associate or bachelor’s degree
• Minimum 3+ years’ work experience in technical/scientific products industry
• Office-based
• Ability to work to deadlines and complete tasks in a timely fashion, to meet customer requirements
• Right to employment in UK

Overview

Company Description:

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Job Description:

De Beers has a dynamic portfolio of internal innovation initiatives spanning new business model, product, service and process innovations that aim to optimise the performance of the current profitable core business and simultaneously build new business. Our competitive environment demands that we operate differently, and in an integrated and connected manner, to enable faster transition of these innovation initiatives through to impact by utilizing new processes, products/services and business models. Our integrated innovation function – De Beers Group IgniteTM - has two broad deliverables:

• The identification, research, venturing, and deployment of new processes, connected technology products and services and new business models to unlock maximum value from innovation for De Beers
• Build on existing foundations to commercialise technologies to 3rd parties - growing profitable new revenue streams

These deliverables provide an emphasis on integration and delivery of connected technologies to optimize the existing core business whilst advancing our continued exploration of new business models that unlock maximum value for the De Beers Group, while also establishing and pursuing a pathway to profitable growth and additive revenue streams.

The main purpose of this role is to provide functional, performance and reliability test expertise to different development streams within the De Beers development team. This will be a hands-on role and will consist of developing, conducting and documenting test cases on a variety of De Beers products, in accordance with De Beers Group Technology standards and procedures.

• Adhere to relevant safety and environmental standards and protocols – ensure tests are carried out in accordance with safety standards and in a safe working environment.
• Conduct thorough testing of automated diamond sorting machines and instruments
• Setup and operate testing equipment - simulate real-world conditions and evaluate machine performance and reliability.
• Perform functional, performance and reliability testing – evaluate the performance of sorting machines to identify areas for improvement and bugs in hardware.
• product management, to understand machine specification, features, and requirements.
• Provide feedback and suggestions for product improvements - based on test results and observations made during the testing cycle, suggest, document and communicate to the product team potential areas of improvement. Raise and manage bugs noted during the machine testing process.
• Undertake machine setup and maintenance – prepare equipment and machines for testing including changing components where required to compare performance and functionality. Ensure machines and equipment are kept in good working order and perform relevant operator maintenance.
• Practices and demonstrates the departments ways of working, values and core beliefs – consistently displays De Beers values and ways of working whilst collaborating with other team members and the wider engineering group.

Qualifications:

• Collaborative team-player with excellent verbal and written communication skills
• Passionate about problem solving and making data led decisions
• Desirable to have experience working with electro-mechanical systems such as CNC and/or automation. Laser experience is beneficial
• Advanced Excel skills utilised to analyse data, direct further experimental test suites, and communicate findings
• Experience in designing and running experiments to validate key hypotheses
• Strong analytical skills with ability to capture, analyse, and understand data generated through experiments
• Ability to identify and resolve problems in a timely manner
• Experience of working in agile environment
• Believes in continuous learning and staying abreast of latest technologies
• Preferable to have minimum BSc in mechanical, or applicable engineering disciplines

Additional information:

• A great working environment
• Fantastic pension scheme
• 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Staff discount
• Flexible benefits package 
• Free breakfast & lunch at onsite restaurant
• Free gym onsite

Embedded Software Engineer

We have a vacancy for an enthusiastic and experienced Software Engineer to develop innovative products for our customers, in markets ranging from Energy (Renewable, Smart Metering, Oil & Gas) to Industrial, Life Sciences and Medical. This is a high-profile opportunity for you to demonstrate your talent in a fast-paced technical environment. Many of our projects involve embedded software, some involve Linux, and we are seeing increasing demand for C++.

We have been delivering electronic design solutions for more than a decade, including proof-of-concept to prototype to full production. Working in design services the role offers customer contact. The aspect our team enjoy most is the variety of work – the role involves a broad range of technically demanding projects, and the opportunity to develop initial ideas into real tangible products in short timescales.

Essential Technical skills:

• 3+ years’ experience of developing embedded / real-time systems
• Strong Modern C++ and C skills, gained in a commercial environment
• Linux system development (e.g. Yocto, Debian)
• 16 and 32-bit microcontrollers (e.g. ARM, PIC, MSP430, DSP)
• Standard buses and protocols (e.g. Ethernet, USB, RS232, I2C, SPI)
• Embedded control of wireless modules (e.g. Bluetooth, Wi-Fi, LoRa, NFC)
• Experience of a variety of development environments and tools
• Development of high quality code and adherence to best coding practices
• Software problem-solving and bug-fixing

Criteria:

• Enjoy working in a fast-paced technical environment
• Possess strong communication skills; both internal and customer facing
• Use and understand appropriate methodologies to design, build and test complex systems
• Create customer-readable documentation, test results and reports
• Regularly investigate, develop and integrate new techniques, processes & tools

The following desirable skills are a plus:

• RTOS experience (e.g. FreeRTOS)
• Object-oriented design
• Windows development and C#
• Experience of cryptography, security, TLS stacks
• Android or iOS app development
• DSP algorithm development.
• Video or still image capture and processing.

We have been delivering design solutions for more than a decade, including proof of concept to full production. The work is varied and interesting. What you’ll get for your talent and effort is a like-minded team focused on professional and personal success.

Qualifications: Bachelor’s degree in Software Engineering or related subject.