Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 1
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© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
Trials & Customer Demonstration Manager
Job Description 1JBD 05/09/2024
RHEINMETALL ELECTRONICS UK
Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 2
www.rheinmetall.com
© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
Change Log
Rev No Summary of Changes Date Author
0.1 First Draft 7/06/2024 Emma Churcher
1.0 Formal Release 5/09/2024 Emma Churcher
Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 3
www.rheinmetall.com
© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
Contents
1 Job Title .............................................................................................................. 4
2 Reporting ............................................................................................................ 4
3 Job Description .................................................................................................... 4
4 Key Responsibilities ............................................................................................. 4
5 Day to Day Work ................................................................................................. 5
Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 4
www.rheinmetall.com
© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
1 Job Title
Trials & Customer Demonstration Manager
2 Reporting
Head of Sales (the role is strictly technical support for sales and does not involve any direct selling)
3 Job Description
Delivering on REUK’s requirement to deliver complex and vehicle-scale technical demonstrations and trials or experiments. The equipment demonstrated comprises REUK’s own embedded electronic products (sensors, cameras) and off-the-shelf equipment including specialist vehicle electronics and general automotive IT equipment including computers, network equipment and displays, arranged in connected, system installation on test vehicles – wheeled or tracked/armoured, or in a representative display area (exhibition stand or workshop area). Familiarisation and expert support is on hand, but the successful candidate will be able to exhibit recent experience of operation and installation of similar equipment in a similar industry or Military role.
Each task will be project orientated in support of:
• The Sales Team, who require the demonstration to win business or acquire leads;
• The Engineering Team, who require trials and experiment setups to verify performance and/or validate requirements;
• The Vehicle and Safety team, where such demonstration offers the opportunity to train other REUK staff and partners, or potentially customers.
The role would suit an individual comfortable with a frequently (but not solely) customer facing role in a predominantly military or military procurement authority environment; capable of converting a generalised capability need (e.g. adding a new product into an existing demonstration kit arrangement, and ensuring its ready for use) into direct implementation (Identify and procure parts, design the installation, install, bring into use and document/train/demonstrate to others); Organised across task and task breakdown, to timescales, across occasionally multiple projects.
4 Key Responsibilities
• Maintain the REUK product demonstration equipment resources
o Sales and Demo fleet of embedded electronic sensor and visualization products
▪ Maintain and Catalogue
▪ Update and improve
▪ Solve problems, sourcing adapters, cables, mounting solutions as required
▪ Logistics - Shipping, loan out/in, deliver to Trials or Demo Sites
o Produce internal guidance documentation, kit lists, processes
• Deliver Demonstration
Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 5
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© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
o Maintain knowledge currency on all product functions and operations (training will be given) : demonstrate all features
o Demonstrate and discuss product function and operations with customers and visitors (as direct by a member of the Sales and Business Development team)
o Train other trials operatives (in house, corporate colleagues or external incl. customers or resellers)
o Setup and present demonstration in a professional and friendly way (as directed by a member of the Sales and Business Development team)
• Convert high-level trials or demonstration user requirements (e.g. Sales and Business Development team request for demonstration proposal for a UK MOD facing exhibition event) into a plan, with task breakdown and resource requirements, and to project manage and physically deliver (build, test, transport, train or demo) that plan.
5 Day to Day Work
• Meet with, and adopt or interview demonstration requirements from Stakeholders (Sales, Marketing, Engineering and Product Leads, ILS (training) team)
• Plan responding outcomes: simple project planning tools are appropriate: Excel, Documents, Task Lists
• Task REUK business resources to achieve plan –
• raise purchase requisitions
• raise bespoke design tasks on engineering (e.g. mechanical components or product feature changes)
• clarify budget and charge points
• coordinate with travel and export control staff
• Produce clear and simple Documents for internal use – User guides, Setup Guides, Trials Logistics (Demonstration Travel or Attendance Itinerary’s, joining instructions, movements and tests)
• UK and Europe and occasional Rest of World long distance driving, within safe working guidelines
o Clean Car Driving License (larger class license not essential but may be helpful)
• Short period UK and foreign travel, across multiple nights
• Heavy lifting within safe guidelines
• Working at height (training given) - typically on top of vehicles or related ladder work
• Basic, demonstration grade(not to production standard) vehicle-based IT equipment installation:
o Design/layout and installation of computers, screens, cameras, sensors for purposes of demonstration or experiment
o Supported by (and drawing from) the REUK procurement and product engineering function.
• Apply for and execute export/import procedures (training given)
o Carnets
o Export declarations
o Export Licenses (following the REUK Export control procedure)
o Security Plans (for classified goods)
o Request and acquire foreign permissions
• Travel planning and managements (supported by company business administrator)
Trials & Customer Demonstration Manager
1JBD
Rev. 1.0
REUK INTERNAL ONLY UNCLASSIFIED
05/09/2024
Page 6
www.rheinmetall.com
© Rheinmetall Electronics UK Ltd.
All rights reserved
REUK INTERNAL ONLY UNCLASSIFIED
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